Arrive as promptly as possible. This workshop is packed full of information, so we begin at 6pm sharp. We’ll set the objective: pinpointing exactly where to start your operational rebuild.

Define the non-negotiables: exactly what your business must deliver in terms of income, time, and flexibility to be sustainable for you.

Move from "feelings to facts" by tracing recurring daily stress back to the structural patterns and observable behaviors causing them.

Sketch your messy reality to visually locate exactly where you—the owner—have become a bottleneck in your own workflows.

Surface the "hidden rules" and mental models that keep your current systems stuck, such as the belief that "it's faster if I just do it myself".

Identify the one specific change in your system that will produce the most significant relief and progress for the entire organization.

Bridge the gap between insight and action by designing the "tiny habits" required to lock in your new operational leverage point.

A step-by-step walkthrough of your first month of implementation to ensure your new "backbone" remains stable.

Final Q&A and instructions on how to use your Operational Backbone Toolkit for continued use.